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“MCP access is not enabled for this organization yet”

Your organization is still on the MCP waitlist. Contact support@claimr.io to request access. Once it’s turned on, connections authorized for All organizations start working for it right away. For a connection limited to specific organizations, add the organization from your profile. See Manage connections.
  • “You don’t belong to any organization yet.” Ask an organization admin to invite you to their team.
  • “None of your organizations have MCP access yet.” Your organizations are on the waitlist. Contact support to request access.

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A campaign or organization is missing

The assistant only sees what the connection was authorized for. If a campaign is missing:
  1. Check that your role can open the campaign in the admin panel.
  2. Open My MCP connections in your profile and check the connection’s organizations and campaigns. Add the missing ones. See Manage connections.
A connection authorized for Specific campaigns doesn’t pick up campaigns created later, including campaigns the assistant creates itself. Add new campaigns to the connection from your profile. Connections authorized for All campaigns include new campaigns automatically.

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”Access denied”

Your team role doesn’t allow this action in this organization or campaign. Ask an organization admin to change your role. See Team roles and management.

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”This MCP connection is not authorized for this campaign”

The campaign isn’t one of the campaigns chosen for this connection. Edit the connection from your profile and add the campaign.

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”This MCP connection has no write access to Quests”

The connection has Limited access and doesn’t include this area or level. The message names the area, for example Quests, Rewards, or Customization. Edit the connection from your profile and turn on the permission you need.
If an organization admin removed the permission from the organization’s API page, it was removed on purpose. Check with them before adding it back.

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The assistant asks you to sign in again

This happens when:
  • The connection was revoked from your profile or by an organization admin.
  • The connection wasn’t used for 90 days.
  • Your assistant lost its saved sign-in.
Reconnect and authorize again. See Authorize a connection.

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”This authorization request expired”

The sign-in page stayed open for more than 10 minutes between signing in and clicking Authorize. Start the connection again from your assistant.

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Sign-in fails

  • Use the same email and password, or the same Google account, you use for the Claimr admin panel.
  • If you forgot your password, reset it first. See Reset password.

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The assistant says a task has issues

Claimr saved the task but couldn’t verify part of its settings, for example an X account that doesn’t exist. Ask the assistant to show the issues, fix the settings, and update the task.

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Still stuck

Email support@claimr.io with the name of your AI assistant, the organization and campaign, and the exact error message.