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What is Issue analytics?

Issue analytics provides a detailed overview of user-reported problems encountered while completing tasks within Claimr, specifically for VAPs remarketing companies. It allows you to monitor and analyze user-submitted reports to identify and resolve potential task-completion issues.

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How your users see this

When users, aiming to complete tasks, encounter issues, they can report them. The Report an issue link appears after three unsuccessful attempts to complete a task.
Report an issue link
Clicking Report an issue opens a modal window where users can:
  • Leave their email address.
  • Provide a short issue description.
  • Attach files.
Report an issue modal

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Use this data to

  • Identify task completion barriers: Spot patterns and trends in user-reported issues preventing task completion.
  • Improve task clarity: Address issues to minimize user frustration and ensure smoother task completion.
  • Enhance user experience: Resolve problems promptly to improve overall satisfaction with the task completion process.
  • Monitor task integrity: Ensure tasks are being completed correctly and effectively.

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Accessing Issues analytics

  1. Log in to your Claimr account.
  2. Select the relevant campaign.
  3. Click on the Analytics tab.
  4. Select Issues from the submenu.

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Issue dashboard

Once you select Issues, the dashboard will open, displaying a table of all reported issues. This table provides a summary of each issue and allows you to quickly assess the situation.
Issue dashboard
Table elements:
  • Reporter: The username or identifier of the user who reported the issue.
  • Date: The date and time when the issue was reported.
  • Task: The name or identifier of the task the user was attempting to complete.
  • Status: The current status of the reported issue.
  • Title: A brief title or summary of the issue provided by the user.
  • Summary: A short description of the issue provided by the user.
To open each issue report for detailed information, click on the respective row in the table.

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Issue details modal

Clicking on a row in the dashboard table opens a modal window containing all the details of the reported issue.

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General information

General information
  • Date: The date and time when the issue was reported.
  • Title: The title or summary of the issue provided by the user.
  • Description: The detailed description of the issue provided by the user.
  • Attached files: Any files (e.g., screenshots) attached by the user.

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Task section

Task section
  • Name: The name of the task the user was attempting to complete.
  • Status: The status of the task at the time the issue was reported (e.g., “Failed”).
  • Set task as completed: A button allowing you to manually mark the task as completed if you determine the issue does not prevent successful completion.

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Reporter section

Reporter section
  • ID: The unique identifier of the user who reported the issue.
  • Name: The username of the user who reported the issue.
  • Email: The email address of the user who reported the issue.
  • User details: A button or link to view more detailed information about the reporting user.
For more details about all User information in Claimr, visit User information.

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Trace section

This section provides a breadcrumb trail of the user’s activity leading up to the reported issue. You can recreate the user’s steps and identify the source of the problem.
Trace section
  • Group: The group associated with the task. This helps identify the specific set of tasks or users involved.
  • Quest: The quest associated with the task. This helps pinpoint the specific campaign or sequence of actions the user was attempting.
  • Task: The name of the task the user was attempting to complete.